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Axioned Axioned Handbook

Guidelines for Time tracking

By default - if you are formally assigned on a project - all work is work.

Some engagements do require us to manage and account for the time spent on a project. And yes, there are times when the time spent on a project is higher than the time that was assigned/allocated to you.

Determination of whether something is billable and non-billable should not be a direct result of who is doing the work, or how much time was allocated to you.

The key determining factor is - the value the work creates, and is that delivered at a “fair” ROI (return on investment).

We understand that the word “fair” might introduce a degree of subjectivity. We have added a few guidelines on how to determine where an activity falls.

Remember, these are guidelines and not rules; common sense above everything.

If in doubt, ask your Project Manager or fellow members in your project channel, or #help.

Billable

  • All meetings (including but not limited to kick-offs, backlog refinement, planning), check-ins and standups with the Clients
  • Any activities necessary for executing on a piece of work such as brainstorming discussions, design reviews, and so on
  • Research needed to do the work (it is our duty to involve the right people at the right time)
  • Working on audits (security, maintenance, performance, etc), associated fixes, working on tech debt, and similar items - unless covered in warranty

Non-billable

  • Knowledge transfer and training sessions as a result of changes initiated by Axioned
  • Internal discussions to seek support/resolve queries (note: some of these might also be billable hours if they’re essential to delivering on the value)
  • Generally speaking, 5-10% (in a month) variance is something AOK/expected. The Project Manager would know and decide.
  • Specific initiatives or opportunities that are reviewed and approved by Axioned Management (and/or Accounts)